About Me

I joined the United States Marine Corps at 17 years old and completed my career as a Sergeant. I was hired by the Social Security Administration under the Outstanding Scholar program as a T2 Claim Representative, moved to the Appeals section, became an Operations Supervisor, and ultimately the District Manager of one of the largest and third busiest offices in the country where I was responsible for up to 90 federal employees, serviced over two thousand customers a day, and managed several billion dollars of benefits. In my position I was able to bring my years of business experience (art gallery owner in Tokyo, Japan, etc.) to an often inflexible bureaucracy and improved processes and customer service winning numerous awards and eventually taking my show on the "virtual road" advising other District Offices across the country. Now I'm back in the private sector and on a mission to help you navigate the bureaucracy.

(...and in my "free time" I'm also a University Adjunct Professor of History)